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Mary Abraham
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Recent Articles
7 Principles of Law Firm KM
Dave Snowden's 3 Rules of knowledge management have expanded to 7 Principles, now that he is focusing on law firm knowledge management. (Perhaps there is just something about lawyers that invites the creation of more rules). Here are the 7 Principles:1. Knowledge can only be volunteered, it...
War Between Social Media and KM?
Connie Crosby pointed me to Ralph Poole's post, Social Media vs. Knowledge Management. In it he discusses Venkatesh Rao's assertion in the Enterprise 2.0 blog that there exists a generational war between the proponents of knowledge management and the proponents of social media. In Ralph's...
Microblogging: Private Conversations at a Live Mike
In ReadWriteWeb's report on microblogging at BestBuy, Laura Fitton (of Pistachio Consulting) writes about her conversation with Gary Koelling and Steve Bendt regarding their implementation of Mix. Mix (built on HeadMix) is described as an "enterprise microsharing application," which is intended...
When is a Wiki Worth the Effort?
Mark Gould has an interesting post on Enlightened Tradition entitled, Social software in law firms. In it he cites the rule of thumb regarding participation inequality in social networks: - 90% read, but do not contribute (i.e., "lurkers") - 9% contribute occasionally (i.e., "dabblers") - 1%...
Collaboration -- All or Nothing?
In my prior post on Culture and Technology, I talked about the need to match carefully the social media tools you are offering in your law firm knowledge management program with the organizational culture of your firm. Now we need to go a little deeper. Many discussions on this topic treat...