Recent Articles

We've Moved!

Mark Merenda
March 01, 2012 18:27

Thanks for reading. I greatly appreciate that you are willing to invest a few minutes of your time periodically to read what I have to say. After eight years, I have decided to move my blog. Never fear, the new... Thanks for reading. I greatly appreciate that you are willing to invest a few minutes...

Everything and Nothing

Mark Merenda
February 05, 2012 04:23

There is a new movie that purports to be about William Shakespeare. Its title is “Anonymous” and its premise is that the immortal plays of the Bard were not written by William Shakespeare, an actor and the son of a...There is a new movie that purports to be about William Shakespeare. Its title is...

Campaign Announcement

Mark Merenda
January 17, 2012 15:47

It is with deep regret that I announce my withdrawal from the campaign for the 2012 Republican nomination for the office of President of the United States. I know that with the intense press coverage and investigative journalists delving into...It is with deep regret that I announce my withdrawal...

SmartTalk, Episode 19

Mark Merenda
October 25, 2011 15:46

In which Mark and Victor mourn the death of Steve Jobs and discuss the lessons of his life. Download SmartTalk - Ep 19In which Mark and Victor mourn the death of Steve Jobs and discuss the lessons of his life.  Download SmartTalk - Ep 19

What Is The Price Of Great Customer Service?

Mark Merenda
October 24, 2011 18:32

Doing great customer service is difficult, don't let anyone fool you. For one thing, the service is performed by human beings, and human beings make mistakes. You can have great employees and systems and checklists and great technology, and all...Doing great customer service is difficult, don't let...

The Grand Piano Is Gone

Mark Merenda
October 18, 2011 16:53

Every now and then some famous person dies, someone you did not know personally, and when it happens you feel a slug in the gut, and the tears spring to your eyes, revealing (perhaps even to yourself) just how much...Every now and then some famous person dies, someone you did not know personally,...

SmartTalk, Episode 18

Mark Merenda
September 16, 2011 17:25

In which Victor and Mark interview Molly Hall and Laney Lyons about their book "Don't Be A Yes Chick!" and discuss what constitutes a "yes chick" and why you shouldn't be one; the relationship between an entrepreneur and an intrapreneur;...In which Victor and Mark interview Molly Hall and Laney...

Dirty Pool Becoming The Norm?

Mark Merenda
August 22, 2011 18:34

Those of you who are regular readers of this blog (or This Blog as Charlie Pierce says) will recall my experiences with KDunn & Associates here and here. For those who don't want to go back and read, we can...Those of you who are regular readers of this blog (or This Blog as Charlie Pierce says)...

The Perils of Accessibility

Mark Merenda
August 01, 2011 19:20

A question I often get from attorneys is, "What can I do to differentiate myself in a crowded marketplace?" My answer, which they don't much like, is, "Answer the phone." Of course, I am being flip in order to make...A question I often get from attorneys is, "What can I do to differentiate...

SmartTalk, Episode 17

Mark Merenda
July 12, 2011 19:14

Welcome to SmartTalk Episode 17 in which Victor and Mark interview Bob Burg, author of The Go-Giver and discuss Bob's history as "The Optimistic News-Reader"; Victor's round of golf with the Go-Taker; why the first Law is to create value;...Welcome to SmartTalk Episode 17 in which Victor and Mark...