Recent Articles

I’ll Never Hire Attorney Sync – Here’s Why

Andrew Flusche
February 19, 2011 02:57

On Tuesday a colleague asked if I’d read a free guide published by an outfit called “Attorney Sync”. They do lawyer web marketing. I was curious what they had to offer, so I checked out the guide she mentioned:...

My Simple Client Fee Agreement

Andrew Flusche
December 04, 2010 03:41

One question that comes up a lot for attorneys is: What to put in the client fee agreement? I’ve worked hard to make mine simple, not intimidating, and in plain English. I know it doesn’t cover every imaginable possibility, but it’s worked great so far in my practice. It has...

Yodle Lied to Me – My Rating: F

Andrew Flusche
November 17, 2010 19:32

These sales guys drive me batty. My assistant just answered the phone. She told me that a colleague was calling from the Canon Law Group to talk about DUIs. She gave me the guy’s name, which I can’t remember. I didn’t recognize the name or the firm, but I figured it was an...

Fighting the Email Deluge

September 26, 2010 01:20

Are you drowning in email? Join the club. Fortunately, I’ve come up with a system that helps me keep my inbox relatively under control. Some days are better than others, and I’m trying to keep improving. But here are my email thoughts. Everybody’s got a different method for this...

Virtual Receptionist Ruby Wins Awards

July 15, 2010 00:28

It’s no secret that I’m a fan of Ruby Receptionists. These folks do a kick butt job of providing top notch front line customer service as your virtual receptionist. I recently found out that Ruby won several cool awards. First, they’re on the list of Portland Business...

How Do You Measure Website Success?

April 21, 2010 02:44

Andrew’s Note: This is a guest post by a good friend of mine – and awesome link builder – Brandon Hopkins. When I meet with clients that need my link building services, one of the first things I ask is, “How would you measure success?” In other words, what will I need...

Business Networking 101

April 15, 2010 23:28

Most business owners know there’s value in face-to-face networking. But where do you start for successful business networking? Here’s a quick and dirty guide. Ideal client You have to start with some important questions: Who is your ideal client? What problem(s) do they face? What other...

Validating the Debt is Critical in Fighting Debt Collection

March 14, 2010 23:17

This is a guest post by Sergei Lemberg, a consumer attorney. Many people aren’t surprised when a debt collector calls. After all, they know they owe an overdue debt. But what happens when you’re taken by surprise because you didn’t realize that you owe a debt or had forgotten that you owed...

Cake in the Mail – from Ruby

March 11, 2010 03:36

I got a cake in the mail today. Life doesn’t get more awesome than that. It’s from my awesome virtual receptionist: Ruby. When I first signed up with Ruby, they sent me a cool mug. When I went back to them, I actually wondered if I’d get another mug. Seriously, the mugs are cool....

Back With Ruby, Virtual Receptionist

March 03, 2010 23:41

My law firm gets a couple dozen (or more!) phone calls every day. Last year I had a virtual receptionist service help me by answering the phones. I wrote about the service, Ruby Receptionists, two different times. I hired an in-office assistant last fall, and I stopped using Ruby. I thought me and...