Recent Articles

Mastering EAP Word of Mouth Advertising

Dan Feerst
August 13, 2008 18:10

Nothing works like word-of-mouth advertising, and the best part is that it's free. Did you know that word-of-mouth marketing is taught to employees at Disneyworld? It's is a major marketing strategy for them. And it can be the same for your EAP. What's more, you can influence word-of-mouth...

Employees Have Questions About Your EAP

Dan Feerst
July 25, 2008 01:38

Answer Key EAP Questions in NewslettersDo you issue an EAP newsletter to the workforce that addresses productivity, work-life, and a variety of personal problems that employees and their family members face? If so, you have an excellent forum for answering common questions about the EAP that can...

Helping Disciplined Employees

Dan Feerst
July 01, 2008 16:32

Click here for New Fact Sheet for Download but read about it first.Employers and employees equally dislike the dispensing of discipline, also referred to as adverse actions. When discipline happens, a variety of employee reactions are possible. Some employees accept discipline as a constructive...

Getting Through the Door to Train Supervisors

Dan Feerst
June 20, 2008 02:13

Top management is typically stingy at giving EA professionals time to make presentations on the EAP. And if you want to come back a second time for refresher training, well, good luck. Still, you are more likely to get their attention if you offer shorter, more concise supervisor training that...

Five Ways for Supervisors to Refer

Dan Feerst
June 11, 2008 00:28

There are five ways to make a supervisor referral. (Reproducible Fact Sheet V006 explains all.)Educating supervisors about these five techniques will increase referrals to your EAP.1) The Casual Encouraged Self-Referral. With this technique the supervisor mentions the EAP as a reminder in response...

Helping Employees with Difficult Supervisors

Dan Feerst
June 03, 2008 20:23

Employee conflicts with supervisors are probably one of the most common personal problems brought by employees to EAPs. You probably don't have a problem category for this issue in your statistics and annual report to the company, however. It should probably stay that way, but there is more you can...

NOBODY DOES IT BETTER (EAPs that is)

Dan Feerst
May 26, 2008 04:25

Did you know that the first element of the EAP Core Technology has nothing to do with assessing or counseling troubled employees? In fact, the first element is about the EA profession's unique role in consulting with managers and supervisors. That's fitting, because EAPs were historically...

EAP Professionals and Alcoholism

Dan Feerst
May 20, 2008 16:36

New EA professionals come from a variety of backgrounds, and there was a time when it absolutely unconscienable to consider hiring a person as an employee assistance professional who did not have an extensive background in alcoholism treatment or substance abuse knowledge. But there is something I...

Send Your EAP Brochures On A Tour of the Town

Dan Feerst
May 14, 2008 21:25

EAP cards and EAP brochures are essential marketing tools for EAPs. You typically give them out at employee orientations and supervisor training programs. You may display them in the hallway outside the EAP office, or in the company health clinic.There are other places to display EAP brochures....

Publicity Secrets for EAPs

Dan Feerst
May 07, 2008 11:54

“Hello, DesMoine Register? I am from ABC Employee Assistance Program. I am calling about the General Motors layoff announced today and its impact on employees and their families. We have an expert you can speak to on that subject, if you like.”DesMoine Register: That's great we will send a camera cr...