Riverside Views on Reputation posts on law firm public relations, law firm marketing, corporate media relations strategy, crisis communications, litigation communications and other random thoughts. Rich Klein, the author of this blog, has nearly 25 years of journalism and public relations experience.
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Law firm K&L Gates now has the tough task of calming employees shaken by news that one of their employees went on a shooting rampage that left four dead, including himself, and injuring nine others. So far, the firm has...Law firm K&L Gates now has the tough task of calming employees shaken by...
Like I do every morning, I check Twitter to see what's happening in the world. Today someone Tweeted and linked to story about a law firm partner's alleged crimes. Since I lecture and write regularly about crisis communications and law...Like I do every morning, I check Twitter to see what's...
There's a good article in today's New York Times about managing online reputation. However, it would have been better if the article touched on the role that social media can play in crisis communications, particularly for the most serious kinds...There's a good article in today's New York Times...
Many law firms are notorious for playing "follow the leader" when it comes to taking bold actions regarding public relations, marketing and now social media. So here are 5 ways a law firm can easily start engaging in social media...Many law firms are notorious for playing "follow the leader" when...
News that Campbell Soup CEO Douglas R. Conant was injured in a car accident on July 2 should remind companies everywhere that crisis communications plans that can be easily executed by management are a must to show stakeholders that the...News that Campbell Soup CEO Douglas R. Conant was injured in...
News that Nestle USA today was cooperating with a Food and Drug Administration recall of its Toll House cookie dough wasn't enough. A visit just now to www.nestle.com simply has a headline "Toll House Cookie Dough" halfway down the page..not...News that Nestle USA today was cooperating with a Food...
Law firm spokespeople might find it interesting that Patton Boggs' spokeswoman, Rebecca Carr, is now advocating for the firm's client, Karl Rove. Carr was interviewed about the former White House Chief of Staff's questioning by a federal prosecutor at the...Law firm spokespeople might find it...
The United States this week correctly extradited John Demjanjuk to Germany for his alleged involvement in the mass murder of Jews during the Holocaust. Many war criminals over the years have said they were only "following orders" of Hitler and...The United States this week correctly extradited John...
The Reputation Institute has just released a list of America's most reputable (popular) and unpopular companies out of a 153 that were surveyed. The Institute ranked these companies on "how esteemed, admired, trusted and liked" each was, based on its...The Reputation Institute has just released a...
As a teenager in the 1970s, all I ever wanted to be was a newspaper journalist, like my great uncle. Lucky for me, I got that wish granted early in my career. Today, the media industry, print in particular, is...As a teenager in the 1970s, all I ever wanted to be was a newspaper journalist, like my...