Recent Articles

K&L Gates, LA Fitness Now Have To Cope with Aftermath of Tragic Shooting

rich@riversidepr.com
August 06, 2009 16:28

Law firm K&L Gates now has the tough task of calming employees shaken by news that one of their employees went on a shooting rampage that left four dead, including himself, and injuring nine others. So far, the firm has...Law firm K&L Gates now has the tough task of calming employees shaken by...

"Yesterday" Can Come Suddenly for Law Firms

rich@riversidepr.com
August 04, 2009 14:06

Like I do every morning, I check Twitter to see what's happening in the world. Today someone Tweeted and linked to story about a law firm partner's alleged crimes. Since I lecture and write regularly about crisis communications and law...Like I do every morning, I check Twitter to see what's...

Managing Online Reputation For Small Business and Crisis Communications

rich@riversidepr.com
July 30, 2009 13:53

There's a good article in today's New York Times about managing online reputation. However, it would have been better if the article touched on the role that social media can play in crisis communications, particularly for the most serious kinds...There's a good article in today's New York Times...

5 Things Law Firms Can Do To Participate in Social Media

rich@riversidepr.com
July 22, 2009 17:02

Many law firms are notorious for playing "follow the leader" when it comes to taking bold actions regarding public relations, marketing and now social media. So here are 5 ways a law firm can easily start engaging in social media...Many law firms are notorious for playing "follow the leader" when...

Campbell Soup CEO's Accident A Good Example of Crisis Communications

rich@riversidepr.com
July 08, 2009 17:07

News that Campbell Soup CEO Douglas R. Conant was injured in a car accident on July 2 should remind companies everywhere that crisis communications plans that can be easily executed by management are a must to show stakeholders that the...News that Campbell Soup CEO Douglas R. Conant was injured in...

Nestle Cooperates with FDA Recall But Its Website Fails to Communicate

rich@riversidepr.com
June 20, 2009 00:08

News that Nestle USA today was cooperating with a Food and Drug Administration recall of its Toll House cookie dough wasn't enough. A visit just now to www.nestle.com simply has a headline "Toll House Cookie Dough" halfway down the page..not...News that Nestle USA today was cooperating with a Food...

Does Patton Boggs' Spokeswoman Speak for Karl Rove?

Rich Klein
May 18, 2009 15:17

Law firm spokespeople might find it interesting that Patton Boggs' spokeswoman, Rebecca Carr, is now advocating for the firm's client, Karl Rove. Carr was interviewed about the former White House Chief of Staff's questioning by a federal prosecutor at the...Law firm spokespeople might find it...

"Following Orders" Not Sufficient Defense for Authors of 'Torture' Memos

Rich Klein
May 13, 2009 18:45

The United States this week correctly extradited John Demjanjuk to Germany for his alleged involvement in the mass murder of Jews during the Holocaust. Many war criminals over the years have said they were only "following orders" of Hitler and...The United States this week correctly extradited John...

Reputation Institute Releases List of Most Popular and Unpopular American Companies

Rich Klein
April 29, 2009 14:06

The Reputation Institute has just released a list of America's most reputable (popular) and unpopular companies out of a 153 that were surveyed. The Institute ranked these companies on "how esteemed, admired, trusted and liked" each was, based on its...The Reputation Institute has just released a...

Where Have All the Reporters Gone?

Rich Klein
March 26, 2009 22:24

As a teenager in the 1970s, all I ever wanted to be was a newspaper journalist, like my great uncle. Lucky for me, I got that wish granted early in my career. Today, the media industry, print in particular, is...As a teenager in the 1970s, all I ever wanted to be was a newspaper journalist, like my...