customer service

New Year's Marketing Resolutions

Michelle Golden
January 03, 2009 16:57

Lyne Noella is a wise lady whom I've long admired and known through the accounting marketing circles. Lucky for us, she has a blog called Relationship Marketing Program. She posted yesterday her Top 5 New...Lyne Noella is a wise lady whom I've long admired and known through the accounting marketing...

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Mark Bennett
December 04, 2008 18:39

Lunarpages screwed up my website this morning for a few hours. Defending People first reverted back to the antique-looking version of a month ago, then was entirely unavailable. Murphy’s Law being what it is, this happened following a string of high-traffic days, courtesy of the ABA...

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Mark Bennett
December 04, 2008 18:38

Lunarpages screwed up my website this morning for a few hours. Defending People first reverted back to the antique-looking version of a month ago, then was entirely unavailable. Murphy’s Law being what it is, this happened following a string of high-traffic days, courtesy of the ABA...

Major companies using Twitter for customer service

Kevin O'Keefe
October 01, 2008 21:46

As part of formulating LexBlog's plan on the use of Twitter for client service, Stacey Merrick, our Client Services Director, discovered this article by BusinessWeek's Rachael King about major corporate brands using Twitter for customer service. Companies have figured out Twitter provides the...

eTail 2.0: It's Not What You Think

September 05, 2008 17:51

There's been a lot of talk in ecommerce circles about what the next generation of Internet retailing will look like. The trendy predictions you'll hear involve things like "social shopping" (customer reviews, Wikis, user generated content, etc), and impressive user interfaces that weave together...