management skills

Consistent Customer Service: The Holy Grail of Success in Business

May 24, 2008 19:37

Employers know that consistency in customer service is the holy grail of business. At times, just within reach and, without so much as a minute of notice, it can seem completely unattainable.Employers know that consistently stellar customer service is the holy grail of business.  At...

Bringing Buddha to Work

May 23, 2008 04:57

Harvard Business contributor and coach, Marshall Goldsmith posted a compelling article titled, Management Advice from Buddha. The premise of his article is that the fundamental principles of good leadership are largely parallel to the Buddhist principle of non-attachment.Leaders and those who are...

How to Retain Your Millennial Asset — Part 4

May 20, 2008 20:28

You’ve recruited top-notch Millennials and are actively managing them in your organization. Now you must retain and develop your Millennial talent. In the final post in this series, we list four tips for retaining your Millennial talent, some of which demystify the Millennial mystique.You’ve r...

How to Tap Into the Millennial Market – Part 1

May 15, 2008 12:33

Recruiting, Managing, and Retaining Millennials The HR world has been abuzz with discussion about the generational dynamic between the aging baby boomers and the Web 2.0 world of Millennials. This five-part series is designed to give the rest of us some perspective. A “Millennial,”...