clients: getting them

The man, the firm and the blog to watch in 2009.

JD Hull
December 30, 2008 07:02

It's Pat Lamb, his Chicago-based firm Valorem and In Search of Perfect Client Service, his well-regarded and enduring blog. Together they give us all we may ever need on (a) leadership, (b) law firm models that work and (c) the...It's Pat Lamb, his Chicago-based firm Valorem and In Search of...

Don't compete on price, especially now.

JD Hull
December 18, 2008 08:13

If a client comes to your firm for price, it will leave your firm for price. Value, not price alone, is the point. You're in a services profession, so value will be conferred on and experienced differently by different clients...If a client comes to your firm for price, it will leave your firm for...

Love Men

JD Hull
December 05, 2008 21:03

Rule One: Represent Only Clients You "Like". Client service is not about "being nice" to clients. Start with the "right" clients: sophisticated users of legal services who appreciate you and yours. Note: if your firm has no client-centric ethos and...Rule One: Represent Only Clients You "Like". ...

Law firm directories as lame and musts-to-avoid.

JD Hull
October 16, 2008 05:01

Read Larry Bodine's "Only 3% of Legal Work is Influenced by Directories". And see our August post "Martindale-Hubbell: Should we all 'just say no'?". Note: after "just say no" was written, Hull McGuire promptly re-upped with M-H anyway. Our hypocrisies...Read Larry Bodine's "Only 3% of Legal Work...

The Recession: Don't compete on price--especially now.

JD Hull
October 14, 2008 22:13

No matter how your firm bills--hourly, "value", flat or a combination--don't lower the price for your firm's services, especially for new clients or to attract work. Don't lower rates, don't change anything. If a client comes to your firm for...No matter how your firm bills--hourly, "value", flat...