knowledge management

Is Your KM System Built to Last?

Mary Abraham
March 19, 2012 11:33

Today the Sydney Harbour Bridge celebrates its 80th birthday. Affectionately know as the “Coathanger,” it is the world’s widest long-span bridge. It also is a popular destination for tourists. If you walk across it (or climb to the top of its arch) you can enjoy panoramic views...

Is Your KM Department Human Middleware?

Mary Abraham
March 05, 2012 11:50

It’s great to feel needed.  It’s nice to be known as the go-to person with the answer. In a client-service industry like the law firm world, you can get a small buzz on knowing that you helped improve the delivery of client services — especially at crunch time.  But it’s a...

Speakers Needed: Document Management Systems Role in Knowledge Management

LawyerKM
February 23, 2012 18:06

As part of the ILTA Knowledge Management Peer Group Steering Committee, I am helping put together a session for the annual conference in Washington DC in August. This session will cover the wide spectrum of uses of document management systems in law firms: from the simple to the complex. Then, we...

Topspin and Tacit Knowledge

Mary Abraham
February 09, 2012 06:39

Do you know what you know? And, more importantly, do you know how to communicate it effectively to someone else? For far too many of us, the answer to both of these questions is “No.” To be fair, we may think we know the extent of our knowledge and may even believe we can be [...] Do...

Knowledge Management Down Under

LawyerKM
October 25, 2011 15:56

On the eve of the Ark Group’s Knowledge Management in the Legal Profession conference in New York City (Oct. 26-27, 2011), I wanted to tell you about an upcoming KM conference in Sydney, Australia.  Ark Group’s Knowledge Management in the Legal Profession, scheduled for March 6-7, 2012...