clients: keeping them

Clients, and the psychology of the Madoff affair.

JD Hull
January 09, 2009 15:02

Trust is only earned in a deeply personal way--it cannot be garnered and granted by someone else. --The Baby Blog See "The Gullible and Bernie Madoff" at Neil Senturia's The Baby Blog. Senturia, a well-known Southern California entrepreneur and... Trust is only earned in a deeply personal way--it...

For professionals, working = marketing.

JD Hull
January 06, 2009 09:00

Rule Six: When You Work, You Are Marketing. From our 12 Rules of Client Service. In 2006, Mr. Rogers himself gave the Rules to WAC?--written on two legal pads--when we were up on the mountain. We carried the pads back...Rule Six: When You Work, You Are Marketing. From our 12 Rules of Client...

A client's costs: your problem, too.

JD Hull
December 04, 2008 01:30

"Rule Eight: Think Like the Client--Help Control Costs". There are three steps here. First, realize you have a conflict ($) in following this rule. Second, think about any client who knows you want long-term work. Third, ask yourself: are you..."Rule Eight: Think Like the Client--Help Control...

"If you can't steal our clients, you're fired."

JD Hull
December 02, 2008 02:07

If you find this performance review idea preposterous, please ask yourself why. We first mentioned the title's idea in a 2006 post. It attracted attention--but many people thought we were kidding. We weren't. There are lots of suggestions out... If you find this performance review idea...

Your boss wants a word with you: GC Value Challenge (cont.)

JD Hull
November 13, 2008 04:48

So you guys were serious about that, huh? If outside law firms couldn't figure it out for themselves, the ACC offered to explain it to us last month, after a meeting the in-house group held in late September in DC....So you guys were serious about that, huh? If outside law firms couldn't figure it...